You can open a support ticket with us in the following ways:
*please only use this channel for Urgent tickets
To enable us to provide you with a fastest resolution possible, it would be most helpful if you could provide us:
We may ask for further information as part of our diagnostic process (for example the usernames of those impacted, the operating systems/browser versions and/or mobile device details), and we may request a screen sharing session to review the incident.
We have 4 levels of priority:
Your ticket will be assigned a status as it progresses, this describes what the different status codes mean: